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| Category | Post Resume |
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| Created | 2010-04-12 | ||||
| Owner | djsaint69 | ||||
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| Title | resume | ||||
| Description | RICHARD DIFANFILO 1101 NE 14th ave # 2 Ft Lauderdale, FL 33304 602.481.3650 cell 954.468.9388 hm richarddifanfilo@gmail.com EDUCATION A+ Comptia Network + MCP & MCSE H3 Server Support CCNA – Cisco routers and firewalls HP Certified Professional – HP Proliant Server Maintenance (Exam HP0-500) MS DEVNET – MSOFFICE SUITE, PROJECT & VISIO PROFESSIONAL SUMMARY Ability to operate in Windows NT/2000-3/XP/Vista – MAC OSX – Linux server operating environments. Knowledge of and experience with POP/SMTP/IMAP email server systems. Excellent hands-on experience with Proliant Servers. Good troubleshooting and diagnostic skills. Experience in installations of servers, switches, routers. Excellent customer-relations background. Proficient in data center cable installations and terminations (cat 5-6) rj45 / crossover TECHNICAL SKILLS Hardware: Routers, firewalls, switches (managed/unmanaged), hubs, bridges, NICs, WAPs, modems, desktops/laptops, servers, motherboards, printers and scanners. Protocols: TCP/IP suite, OSI model, IPX/SPX, NetBEUI, DHCP, Ethernet, WAN/LAN, WLAN and WINS, GPRS and MIMO radio communication systems, Blackberry Enterprise Server. Software: Windows 2003 and IIS6, Linux Red Hat OS, Active Directory Management,MS Office, MS project, MS Visio, SMS, Group Policy Objects, VBScript, ADSI, Perl, WMI, .Net, VMWare ESX, SW-Soft Virtuozzo, MySQL, MS-SQL 2000/2005, Plesk Control Panel, Solidworks, CAD, Maya, Lightwave, Blackberry Enterprise Server. Equipment: HP ProLiant BL Blade Servers, Cisco 3750 switches, Cisco PIX 501 External Hardware Firewall, Adtran TSU 600 DC SNMP-Managed Integrated Access Device/ T1 Multiplexer, HP ProCurve 5412zl-96G Layer 3 Switch, Cisco WLAN solutions, Tape Backup, Wacom Tablets. EXPERIENCE APPLE. Inc - Contracted thru Stream Global - September 2009 to current Position: Team Lead and Level 3 Mac product advisor Responsibilities: Team leader and level 3 help desk advisor for Apple. Inc CPU and pro applications support team Manage team size of 15 level 1 and 2 product support help desk advisors Provide technical expertise supporting the complete Mac product line including Iphones Analyze and resolve a wide variety of complex technical customer issues that are escalated by level 1 and 2 Agents Provide resolution of escalated issues to specific Mac departments HP/HOME DEPOT – Contracted by Modis - June 2009 to September 2009 Position: IT Consultant Responsibilities: Install and re-cable new Cisco 3750 switches Load balance all server and computer room equipment for redundancy. Install and re-cable new HP PSP servers, run Cisco IOS scripts to verify port mapping. Perform Pre and Post validations on all systems. Installation and reimage of HP ISP/PSP Proliant Servers. OCEAN MARINE SERVICES – Contracted May 2009 to June 2009 Position: IT Consultant / Help Desk Administrator Responsibilities: Provide on site engineers with specific Yaht engineering CAD drawings to on site equipment (laptops, smart phones). Troubleshooting of company laptops and broadband delivery systems to ensure nationwide connectivity to specific engineering drawings, desktop phone support and upkeep of company computer equipment (Including software updates, training of new software rollouts, and connectivity to CAD drawing databases and ftp sites for downloading of engineering diagrams while onsite). Trained engineering crews on CAD peripherals, Solidworks software and peripherals. GODADDY.COM April 2008 to May 2009 Position: Help Desk Administrator and Server Farm Tech Responsibilities: Responsible for designing and maintaining reliable, scalable and secure Windows 2000/2003/Linux Red Hat servers and Windows XP workstations in an Active Directory domain. This includes system hardware installs, repair, and upkeep. Supported up to 200 agents with desktop and software support. Excellent understanding of web servers running IIS 6/7, and database servers in a SQL 2000 clustered environment. Proven technical leader, with solid operating system administration skills, and the ability to maintain a positive attitude while working in a dynamic, fast paced environment. AT&T May 2007 to May 2009 Position: ASI Maintenance DSL Technician Responsibilities: Troubleshooting and setup support of up to 200 2wire/AT&T DSL level 1 technicians.Dispatch of DSL service techs to customer premesis for DSL related maintenance issues. Monitored AT&T NOC and national command center for rerouting of DSL related outages, Monitored AT&T nation command center for rerouting of DSL related outages. US ARMY 309th BDE Military Intelligence Battallion, Ft Huachuca, AZ January 1997 to May 2007 Position: Signalman / IS-IT Communication Technician Responsibilities: Served as “go-to” person (subject matter expert) for immediate resolution of technical issues. Assisted battalion computer systems technicians in achieving an 84.9% 8 hour fix rate in FY 05, compared with t he standard of 79%, Led the DOD- IBS (Integrated Battlefield System) installation team in resolving chronic in field equipment systems malfunctions. Accountable for all Communications and physical security of all of the units (COMSEC) systems and communications equipment, including its upkeep and maintenance. Responsible for secure material, disposition reports, daily cryptographic equipment keying and training records for battalion. Received an excellent rating on six consecutive semi –annual inspections. |
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